How r5r5 protects, collects, and manages your personal information
r5r5 is committed to protecting your privacy and personal information. This Privacy Policy explains what data we collect, how we use it, how we protect it, and your rights regarding your personal information. We comply with international data protection standards and implement industry-leading security measures to safeguard your data.
This Privacy Policy applies to all personal information collected by r5r5 through our website located at https://r5r5.cam, mobile-optimized platforms, and any related services we provide. By creating an account or using r5r5 services, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy.
r5r5 operates as an online gaming platform serving Indonesian players with casino games, sports betting, lottery games (including togel - Indonesian lottery), and related entertainment services. We collect and process personal information necessary to provide these services, ensure security, prevent fraud, and comply with legal obligations.
This Privacy Policy should be read in conjunction with our Terms and Conditions. If you do not agree with any aspect of this Privacy Policy, please do not use r5r5 services and contact us to close your account if one has been created.
r5r5 collects several categories of personal information to operate our platform, provide services, ensure security, and comply with legal requirements. The information we collect includes:
When you create an r5r5 account, we collect the following personal information:
To comply with regulatory requirements and prevent fraud, we collect identity verification documents during the KYC process:
We collect information about your financial transactions to process deposits, withdrawals, and maintain accurate account records:
We track your gaming activity to provide services, detect fraud, ensure responsible gaming, and improve our platform:
We automatically collect technical information when you access r5r5 to ensure security, optimize performance, and prevent unauthorized access:
We maintain records of communications between you and r5r5 for quality assurance and dispute resolution:
r5r5 uses your personal information for the following purposes:
We process your personal information based on the following legal grounds: (1) Performance of contract - to provide gaming services you've requested; (2) Legal obligation - to comply with KYC, AML, and age verification requirements; (3) Legitimate interests - to prevent fraud, ensure security, and improve our services; (4) Consent - for marketing communications and optional data uses, which you can withdraw at any time.
r5r5 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:
We share information with trusted third-party service providers who assist us in operating the r5r5 platform:
All service providers are contractually obligated to keep your information confidential and use it only for the specific purposes we authorize.
We may disclose your information when required by law or to protect legal rights:
In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and website notice before your information is transferred and becomes subject to a different privacy policy.
We may share your information with other parties when you explicitly consent to such sharing.
r5r5 implements comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:
While we implement strong security measures, you also play a critical role in protecting your account:
In the unlikely event of a data breach that compromises your personal information, r5r5 will notify affected users via email within 72 hours of discovering the breach. We will provide details about what information was affected, steps we've taken to address the breach, and recommendations for protecting yourself.
r5r5 retains your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
While your account remains active, we retain all account information, transaction history, and gaming records to provide ongoing services and maintain accurate financial records.
After you close your account:
If your account or data is subject to ongoing investigation, legal proceedings, or disputes, we may retain relevant information beyond standard retention periods until the matter is resolved.
We may retain anonymized, aggregated data that cannot identify you personally for statistical analysis and business purposes indefinitely.
You have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you. You can access much of this information directly through your r5r5 account dashboard, including transaction history, betting records, and account details. For a comprehensive data export, contact customer support.
If any personal information we hold is inaccurate or incomplete, you have the right to request correction. You can update your email address, phone number, and address directly in account settings. For changes to your legal name or date of birth (which must match official identification), contact customer support with updated documentation.
You may request deletion of your personal information in certain circumstances. However, this right is limited by legal obligations—we must retain certain data (KYC documents, financial records) for specified periods as required by law. After these retention periods expire, we will delete your data upon request.
You can request that we temporarily suspend processing of your personal information in certain situations, such as while we verify the accuracy of data you've disputed or while determining whether we have legitimate grounds to continue processing.
You have the right to receive your personal information in a structured, commonly used, machine-readable format (e.g., CSV, JSON) and to transmit that data to another service provider where technically feasible.
You have the right to object to processing of your personal information based on legitimate interests. This includes the right to opt out of marketing communications at any time by adjusting your account preferences or clicking "unsubscribe" in promotional emails.
To exercise any of these rights, contact r5r5 customer support via:
We will respond to your request within 30 days. For security purposes, we may need to verify your identity before processing requests.
r5r5 operates internationally and may transfer your personal information to servers and service providers located outside Indonesia. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information, including:
By using r5r5 services, you consent to the transfer of your information to jurisdictions outside Indonesia for the purposes described in this Privacy Policy.
r5r5 uses cookies and similar technologies to enhance your experience, remember your preferences, and analyze platform usage.
Cookies are small text files stored on your device when you visit our website. They help us recognize your device on subsequent visits and remember your preferences.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for website functionality, login authentication, and security. These cannot be disabled. | Session / 30 days |
| Preference Cookies | Remember your settings like language, currency display, and odds format preferences. | 1 year |
| Analytics Cookies | Help us understand how visitors use our website, which pages are most popular, and identify technical issues. | 2 years |
| Marketing Cookies | Track promotional campaign effectiveness and provide relevant offers. You can opt out via browser settings. | 1 year |
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking essential cookies may prevent you from accessing certain r5r5 features or maintaining login sessions. Consult your browser's help section for instructions on managing cookies.
r5r5 services are strictly intended for individuals aged 21 years or older. We do not knowingly collect personal information from anyone under 21. Our registration process requires date of birth verification, and KYC procedures include mandatory age verification through government-issued identification.
If we discover that we have inadvertently collected information from someone under 21 years of age, we will immediately delete that information, close the account, void all transactions, and forfeit any account balance. Parents or guardians who believe their child has created an r5r5 account should contact us immediately at [email protected].
The r5r5 website may contain links to third-party websites (such as payment providers, social media platforms, or game studios). This Privacy Policy applies only to r5r5. We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policies of any external sites you visit.
When you use Indonesian bank transfers (BCA, BRI, BNI, Mandiri) or e-wallets (OVO, DANA, GoPay) for deposits or withdrawals, you will be redirected to those providers' platforms. Those transactions are governed by the respective provider's privacy policy and terms of service.
r5r5 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will:
We encourage you to review this Privacy Policy periodically. Your continued use of r5r5 services after policy changes constitutes acceptance of the updated terms.
If you have questions, concerns, or complaints about this Privacy Policy or how r5r5 handles your personal information, please contact us:
Privacy Inquiries Email: [email protected] (Subject: Privacy Policy Inquiry)
Customer Support: Available 24/7 via live chat on r5r5.cam
Response Time: We aim to respond to privacy inquiries within 48 hours on business days
If you believe r5r5 has not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection authority or supervisory body.
All data is encrypted using industry-standard SSL/TLS protocols. Your information is protected with the same technology banks use to secure online transactions.
We never sell, rent, or trade your personal information to third parties for marketing purposes. Your data stays with r5r5 and authorized service providers only.
We clearly explain what data we collect, why we collect it, and how we use it. No hidden data practices or unclear terms.
You have full control over your data. Access your information, request corrections, opt out of marketing, or delete your account at any time.
We comply with international data protection standards and maintain strict policies for data retention, security audits, and breach notification.
Questions about your privacy? Contact our support team anytime. We respond to privacy inquiries within 48 hours and take your concerns seriously.
Explore our other policies and resources to understand your rights and our commitments
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