Legal agreement governing your use of r5r5 gaming services
In these Terms and Conditions, unless the context otherwise requires, the following terms shall have the meanings set forth below:
By accessing, browsing, or using r5r5 in any manner, including but not limited to registering an account, placing bets, playing games, or making deposits, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. These Terms constitute a legally binding agreement between you and r5r5.
If you do not agree with any provision of these Terms, you must immediately cease using r5r5 services and close your account if one has been created. Continued use of the platform after any modifications to these Terms constitutes acceptance of the updated Terms.
We reserve the right to modify, amend, or update these Terms at any time without prior notice. Material changes will be communicated through email notification to registered account holders and by posting the updated Terms on the Website with a revised "Last Updated" date. It is your responsibility to review these Terms periodically. Your continued use of r5r5 services following any changes indicates your acceptance of the new Terms.
To register an account and use r5r5 services, you must meet all of the following eligibility criteria:
You must be at least 21 years of age. This age requirement is strictly enforced. We will verify your age through government-issued identification (Indonesian KTP - Kartu Tanda Penduduk) during the KYC process. Any Player found to be under 21 years of age will have their account immediately suspended, all pending wagers voided, and account balance forfeited without exception.
You must have full legal capacity to enter into a binding contract under the laws of Indonesia. You may not use r5r5 services if you are acting under guardianship, have been declared legally incapacitated, or are otherwise restricted from entering into contracts.
You must be a resident of Indonesia with a valid Indonesian address. We may request proof of residency through utility bills, bank statements, or other official documents dated within the last three months. Non-residents are not permitted to create accounts or use r5r5 services.
You are responsible for ensuring that your use of r5r5 services complies with all applicable local, provincial, and national laws in your jurisdiction. While r5r5 operates internationally, you acknowledge that online gaming laws vary by location and you assume all responsibility for legal compliance in your area.
You are not currently registered in any self-exclusion program, gambling treatment program, or otherwise restricted from participating in gaming activities. If you have previously self-excluded from r5r5 or any other gaming platform, you must not attempt to create a new account until the exclusion period has expired.
To access r5r5 gaming services, you must create a personal account by providing accurate, current, and complete information including your full legal name, date of birth, email address, phone number, and residential address. All information must match your official government-issued identification documents.
Each Player is permitted only one account. Creating multiple accounts, commonly known as "multi-accounting," is strictly prohibited and will result in immediate suspension of all accounts, forfeiture of balances, voiding of pending bets, and permanent ban from r5r5 services. This restriction applies regardless of whether multiple accounts use different email addresses, phone numbers, or payment methods.
You are solely responsible for maintaining the confidentiality of your account username and password. You must not share your login credentials with any third party. You agree to immediately notify r5r5 customer support if you become aware of any unauthorized use of your account or any other security breach. r5r5 will not be liable for any loss or damage arising from your failure to protect your account credentials.
Before processing your first withdrawal, r5r5 requires completion of KYC verification. You must submit clear copies or photos of your Indonesian KTP (national identity card), proof of address (utility bill or bank statement dated within 3 months), and a selfie holding your KTP. Verification typically takes 1-24 hours. Failure to complete KYC verification may result in delayed withdrawals or account restrictions.
You warrant that all information provided during registration and KYC verification is accurate, truthful, and up-to-date. Providing false, misleading, or fraudulent information is grounds for immediate account termination and forfeiture of funds. You must notify r5r5 within 7 days of any changes to your registered information including address, phone number, or email.
r5r5 supports deposits via Indonesian bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). Deposits are processed instantly in most cases. Minimum deposit is Rp 50,000. Maximum deposit limits may apply based on account verification status and payment method. r5r5 does not charge deposit fees; any fees imposed by your bank or payment provider are your responsibility.
All deposits must originate from a payment account or bank account registered in your own name. Third-party deposits (deposits from another person's account) are strictly prohibited. We reserve the right to request additional documentation to verify the source of funds for large or unusual deposits as part of our anti-money laundering compliance procedures.
All transactions on r5r5 are conducted in Indonesian Rupiah (IDR / Rp). If you deposit using a different currency, your bank or payment provider will convert the amount to IDR at their prevailing exchange rate, and conversion fees may apply.
All deposits are final. Once funds have been credited to your r5r5 account, they cannot be reversed, refunded, or returned except through the standard withdrawal process. Accidental deposits cannot be refunded directly; you must wager the funds or withdraw them according to standard withdrawal procedures.
You may request withdrawal of your account balance at any time, subject to completion of KYC verification and compliance with any applicable bonus wagering requirements. Minimum withdrawal is Rp 50,000. Withdrawals are processed to the same payment method used for your most recent deposit unless otherwise arranged with customer support.
Withdrawal requests are typically processed within 1-4 hours during business hours (WIB) for verified accounts. First-time withdrawals may require additional verification and take up to 24 hours. Withdrawals requested outside business hours or on Indonesian public holidays will be processed on the next business day.
r5r5 reserves the right to request additional identity verification, proof of address, proof of payment method ownership, or source of funds documentation before processing any withdrawal. Failure to provide requested documentation within 30 days may result in withdrawal cancellation and account suspension.
For security and anti-money laundering purposes, withdrawals must be made to a bank account or e-wallet registered in your name. We may require you to withdraw to the same payment method used for deposits. If the original payment method is no longer available, you must contact customer support to arrange alternative withdrawal methods with appropriate verification.
Daily, weekly, and monthly withdrawal limits may apply based on your account verification level and gaming history. Standard verified accounts have a daily withdrawal limit of Rp 50,000,000. VIP accounts may qualify for higher limits. Requests exceeding these limits may be processed in multiple transactions over several days.
r5r5 may offer various bonuses, promotions, and incentives from time to time including welcome bonuses, deposit bonuses, free bets, cashback offers, and loyalty rewards. All bonuses are subject to specific terms and conditions which will be clearly stated at the time of the offer. Bonus terms take precedence over these general Terms in case of conflict.
Most bonuses are subject to wagering requirements (also called rollover requirements or playthrough requirements) before any winnings can be withdrawn. Wagering requirements specify the total amount you must wager before bonus funds convert to withdrawable cash. For example, a Rp 100,000 bonus with 30x wagering requires Rp 3,000,000 in total wagers. Wagering requirements vary by promotion and will be clearly disclosed.
Different games contribute different percentages toward wagering requirements. Slots typically contribute 100%, while table games, live dealer games, and some specialty games may contribute less (e.g., 10-20%) or not at all. Specific contribution rates will be disclosed in each bonus's terms.
Any attempt to abuse bonuses through strategies including but not limited to creating multiple accounts, coordinated betting with other players, low-risk betting patterns, or exploiting software errors will result in immediate cancellation of all bonuses, voiding of winnings, and potential account termination.
Some bonuses require manual opt-in through the promotions page or customer support. You have the right to decline any bonus. If you wish to opt out of all promotional communications, you may adjust your account preferences or contact customer support.
All casino games, slots, and digital table games on r5r5 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. RNG systems are regularly tested and audited by independent third-party testing agencies. Game outcomes are determined randomly and cannot be predicted or manipulated by players or r5r5.
Each game displays its theoretical Return to Player (RTP) percentage, which represents the long-term expected payback over millions of rounds. RTP is a statistical measure and does not guarantee results in individual sessions. Actual short-term results may vary significantly from the stated RTP.
All sports bets are subject to the specific rules of each sport and betting market. In case of abandoned matches, postponements, or other irregularities, bets will be settled according to standard sports betting rules. For togel (lottery) games, results are determined by official draws from recognized lottery operators in Singapore, Hong Kong, Sydney, and Macau. r5r5 does not control or influence these outcomes.
r5r5 reserves the right to void bets in cases of obvious errors, technical malfunctions, incorrect odds, or fraudulent activity. If a bet is voided, the stake will be returned to your account. Decisions regarding voided bets and disputed results are final and binding.
Strategies that exploit errors, use bots or automated software, engage in arbitrage betting across multiple platforms, or otherwise seek to gain unfair advantage are strictly prohibited and may result in bet cancellation and account closure.
r5r5 is committed to promoting responsible gaming and preventing problem gambling. We provide tools to help you maintain control over your gaming activity.
You must be at least 21 years of age to use r5r5 services. This requirement is strictly enforced through KYC verification. We will never knowingly provide services to minors.
You may set deposit limits (daily, weekly, monthly), loss limits, session time limits, and reality check reminders through your account settings. These limits take effect immediately for decreases and after a 24-hour cooling period for increases. Limits help you stay within your predetermined budget.
If you feel that gaming is becoming problematic, you may request self-exclusion for a period of 24 hours, 7 days, 30 days, 6 months, or permanent closure. During self-exclusion, you will be unable to log in, deposit, or place bets. Self-exclusion cannot be reversed before the chosen period expires. Contact customer support to initiate self-exclusion.
If you believe you have a gambling problem, we encourage you to seek professional help. While r5r5 operates internationally and specific Indonesian gambling support hotlines may be limited, our customer support team can provide general guidance and information on responsible gaming practices.
The following activities are strictly prohibited on r5r5 and will result in immediate account suspension and potential legal action:
r5r5 reserves the right to suspend, restrict, or terminate your account at any time, with or without notice, for any reason including but not limited to violation of these Terms, suspicious activity, fraud, abuse, or legal compliance requirements. Upon termination, you will forfeit all pending bonuses, and your account balance (excluding fraudulently obtained funds) will be returned to you subject to completion of any required verification procedures.
You may request voluntary account closure at any time by contacting customer support. Account closure is permanent and cannot be reversed. Any remaining balance will be returned to you after verification.
r5r5 is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that the service will be uninterrupted, error-free, or completely secure.
To the fullest extent permitted by law, r5r5 shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services, including but not limited to loss of profits, data loss, or service interruptions. Our total liability to you for any claim shall not exceed the amount you deposited into your account in the 90 days preceding the claim.
We are not responsible for technical failures, internet connectivity issues, errors by third-party payment providers, or force majeure events beyond our reasonable control.
All content on the r5r5 website including logos, graphics, text, software, game designs, and user interfaces are the property of r5r5 or its licensors and are protected by international copyright, trademark, and intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from any r5r5 content without express written permission.
These Terms shall be governed by and construed in accordance with international gaming standards and best practices. Any disputes arising from or relating to these Terms or your use of r5r5 services shall first be attempted to be resolved through good faith negotiation with our customer support team.
If a dispute cannot be resolved amicably, both parties agree to pursue resolution through binding arbitration rather than court litigation, except where prohibited by law. The arbitration shall be conducted in English.
If you have questions about these Terms & Conditions, require clarification on any provision, or need assistance with account issues, please contact r5r5 customer support:
Email: [email protected]
Live Chat: Available 24/7 through the r5r5 website
Response Time: We aim to respond to all inquiries within 24 hours during business days
You must be 21+ and provide valid Indonesian KTP during account verification. Underage gambling is strictly prohibited.
You are responsible for protecting your login credentials. Never share your password or allow others to access your account.
You must ensure that your use of r5r5 complies with all applicable laws in your jurisdiction. Know your local regulations.
Only deposit funds you can afford to lose. Gaming is entertainment, not income. Set limits and stick to them.
By using r5r5, you agree to these Terms. Review them regularly as they may be updated. Continued use means acceptance.
Questions about these Terms? Contact our support team via live chat or email. We're here to help clarify any concerns.
Explore our other resources to better understand your rights and responsibilities
Privacy Policy Responsible Gaming View FAQ Back to Home